Help/FAQ

How can I contact you?
Our normal office hours are Monday - Friday, 8:00AM - 4:30PM CST. You can reach us by phone at (800) 348-1689, or e-mail at help@discountrubberstamps.com.

When will I receive my order?
The estimated delivery time will depend on the shipping method you choose. Most orders ship in 2 business days, Monday - Friday, excluding holidays. Embossers and large orders may take an extra business day. CA & OR Notary Stamp orders ship after we receive your original "Certificate of Authorization to Obtain or Manufacture a Seal". Please allow an additional 2-5 business days for delivery. If you need your order faster, choose UPS Next Day or UPS 2nd Day.

Can I make changes or cancel my order after it's placed?
To meet our fast turnaround times, orders are entered into production almost immediately after the order is placed. Therefore, if you realize you need to make a change to your order or cancel your order, we cannot do so unless we receive notice within 1 hour of your order being placed. Please contact us at 888-816-8833 or e-mail us at sales@rubberstamps.com if you need to change or cancel your order. You will be charged the full amount of the order for any order cancelled after 1 hour. 

How will I know if you received my order?
You will receive an e-mail confirmation shortly after your order is placed.

How will I know when my order ships?
You will receive an e-mail shipment confirmation the day your order ships.

What's your return policy?
Customer satisfaction is important to us. We are proud to warrant our products against defects in material and workmanship for a period of one year from the date of purchase. In addition, we offer a Lifetime Warranty on our Pre Inked and Xstamper products. If for any reason we make an error on you order or the product does not function according to it’s specifications, we will replace it free of charge.

We cannot honor warranty claims for any defects or damage caused by re-inking our stamps with the incorrect ink or with ink purchased from another company or if using our stamps on chemically treated paper.

Also, we cannot be held responsible for any mistake a customer makes when entering an order and we will not replace these orders at no charge.

In addition, we manufacture a custom product which cannot be returned or exchanged if the customer simply doesn’t like the product. Stock items will be accepted for a return only with prior authorization from RubberStamps.com. A 25% restocking fee may apply. 

How do I reverse the ink pad on ExcelMark Self Inking Stamps?
Follow these steps to reverse your ExcelMark two-sided ink pad:

1. Push stamp down and press the red buttons to lock the stamp in place.

2. With the back of the stamp facing you, push the ink pad out.

3. Grasp the pad by the edges, turn it over and re-insert.